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Virtual Desktop Console

22

Frequently Asked Questions
Getting Started With The Virtual Desktop Console
Sign In Or Request A Magic Link
Create A New Account
Deploy A New Virtual Desktop
Understand Deployment Progress
Connect To Your Virtual Desktop
Start, Stop, Reboot, Or Redeploy A Desktop
View Billing History And Service Status
Update Billing For A Migrated Service
Cancel Service Renewal
Open A Support Ticket
Reply, Close, Or Reopen A Support Ticket
Troubleshooting Payment Or Deployment Issues
Troubleshooting RDP Or SSH Connection Issues
Before You Redeploy: What Gets Deleted
Migrated Services And Update Billing
What Happens When A Service Is Cancelled
Linux Virtual Desktop Access With SSH
How To Read Virtual Desktop Statuses
Allowed Use And Blocked Applications
How To Contact Support For Password Or Access Issues

Getting Started

1

Getting Started With The Virtual Desktop Console

Account Access

2

Sign In Or Request A Magic Link
Create A New Account

Virtual Desktops

5

Deploy A New Virtual Desktop
Understand Deployment Progress
Start, Stop, Reboot, Or Redeploy A Desktop
Before You Redeploy: What Gets Deleted
How To Read Virtual Desktop Statuses

Remote Access

2

Connect To Your Virtual Desktop
Linux Virtual Desktop Access With SSH

Billing

5

View Billing History And Service Status
Update Billing For A Migrated Service
Cancel Service Renewal
Migrated Services And Update Billing
What Happens When A Service Is Cancelled

Support

3

Open A Support Ticket
Reply, Close, Or Reopen A Support Ticket
How To Contact Support For Password Or Access Issues

Troubleshooting

2

Troubleshooting Payment Or Deployment Issues
Troubleshooting RDP Or SSH Connection Issues

Policies

1

Allowed Use And Blocked Applications

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update billing

Update Billing For A Migrated Service
Migrated Services And Update Billing
How To Read Virtual Desktop Statuses