What is the Virtual Desktop Console? #

The Virtual Desktop Console is Spaceport Consulting’s self-service portal for deploying, accessing, and managing hosted virtual desktops.

From the console, you can deploy a new desktop, view service status, download connection details, open support tickets, review billing history, and manage renewal status.

What kind of hardware do Spaceport virtual desktops use? #

Spaceport virtual desktops run on Spaceport-managed virtualization infrastructure. Hardware may vary by host, but systems are provisioned from published catalog plans with defined CPU, memory, storage, and operating system options.

If you need a specific performance profile, open a support ticket before ordering.

How many remote sessions can I have open? #

Each virtual desktop is intended for one primary user session unless your plan or support agreement says otherwise.

Windows virtual desktops are subject to Microsoft licensing and operating system limits. Linux virtual desktops are accessed by SSH.

Can I buy a virtual desktop as a subscription? #

Yes. New virtual desktop deployments use Stripe-powered subscription billing.

Monthly and annual options may be available depending on the published plan. Subscription billing helps avoid manual renewals and service interruptions.

I had an older manually renewed service. Can I update billing? #

Yes. Some migrated services may show Update Billing. Use that option to move the service into Stripe subscription billing.

Until billing is updated, the service may show that billing action is required.

Can I reboot, start, or stop my virtual desktop? #

Yes. Open the Virtual Desktop Console, go to Virtual Desktops, and use the available action buttons for your system.

Available actions may include:

• Start
• Stop
• Reboot
• Redeploy
• Download RDP or SSH connection details

These actions affect the virtual desktop itself. They do not change your billing or renewal status.

What does Redeploy do? #

Redeploy replaces the existing virtual desktop with a fresh system using the same service record and paid-through date.

Use Redeploy if the operating system is damaged or you want to rebuild the desktop from the approved template.

Redeploy may remove data stored inside the existing virtual desktop. Back up anything important before using this option.

Can Spaceport reset my virtual desktop password? #

Yes. Open a support ticket from the Support Tickets page and request a password reset.

For newly deployed systems, credentials are generated during provisioning and displayed when the system is ready. For migrated systems, the original password may not be available in the console.

How do I connect to my virtual desktop? #

Go to Virtual Desktops and select the connection option for your system.

Windows systems use RDP. Linux systems use SSH.

Download the connection file or copy the connection details from the system card.

Does Spaceport provide Windows licensing? #

Windows licensing is governed by Microsoft licensing terms and Spaceport Consulting’s Terms of Service.

By using the service, you confirm that your use of Windows software is appropriate for the licensed environment and service terms.

Terms of Service:
https://www.spaceportconsulting.com/index.php/virtual-desktop-console-terms-of-service/

What happens if I cancel service renewal? #

Canceling service renewal stops future billing. Your virtual desktop remains available through the paid-through date unless you choose an immediate deletion option when available.

After the paid-through date, access may be disabled and the system may be removed according to Spaceport’s service policies.

Can I renew early? #

For Stripe subscription services, renewal is handled automatically.

For migrated or manual services, update billing when prompted or contact support if you need help converting the service.

What happens if payment fails? #

If a payment fails, the console may show a billing or payment status that requires action.

Update your billing method or open a support ticket if you need assistance.

How do I get help? #

Open the Virtual Desktop Console and go to Support Tickets.

Choose the category that best matches the issue:

• System
• Deployment
• Billing
• General

Include any relevant details, screenshots, or error messages in the ticket message.