{"id":676,"date":"2022-10-27T11:30:01","date_gmt":"2022-10-27T11:30:01","guid":{"rendered":"https:\/\/www.spaceportconsulting.com\/?post_type=docs&#038;p=676"},"modified":"2026-05-15T16:10:30","modified_gmt":"2026-05-15T16:10:30","password":"","slug":"frequently-asked-questions","status":"publish","type":"docs","link":"https:\/\/www.spaceportconsulting.com\/index.php\/docs\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">What is the Virtual Desktop Console?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Virtual Desktop Console is Spaceport Consulting\u2019s self-service portal for deploying, accessing, and managing hosted virtual desktops.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From the console, you can deploy a new desktop, view service status, download connection details, open support tickets, review billing history, and manage renewal status.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What kind of hardware do Spaceport virtual desktops use?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Spaceport virtual desktops run on Spaceport-managed virtualization infrastructure. Hardware may vary by host, but systems are provisioned from published catalog plans with defined CPU, memory, storage, and operating system options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you need a specific performance profile, open a support ticket before ordering.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How many remote sessions can I have open?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Each virtual desktop is intended for one primary user session unless your plan or support agreement says otherwise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Windows virtual desktops are subject to Microsoft licensing and operating system limits. Linux virtual desktops are accessed by SSH.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I buy a virtual desktop as a subscription?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. New virtual desktop deployments use Stripe-powered subscription billing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Monthly and annual options may be available depending on the published plan. Subscription billing helps avoid manual renewals and service interruptions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">I had an older manually renewed service. Can I update billing?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Some migrated services may show <strong>Update Billing<\/strong>. Use that option to move the service into Stripe subscription billing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Until billing is updated, the service may show that billing action is required.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I reboot, start, or stop my virtual desktop?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Open the Virtual Desktop Console, go to <strong>Virtual Desktops<\/strong>, and use the available action buttons for your system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Available actions may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Start<\/li>\n\n\n\n<li>Stop<\/li>\n\n\n\n<li>Reboot<\/li>\n\n\n\n<li>Redeploy<\/li>\n\n\n\n<li>Download RDP or SSH connection details<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These actions affect the virtual desktop itself. They do not change your billing or renewal status.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What does Redeploy do?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Redeploy replaces the existing virtual desktop with a fresh system using the same service record and paid-through date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use Redeploy if the operating system is damaged or you want to rebuild the desktop from the approved template.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Redeploy may remove data stored inside the existing virtual desktop. Back up anything important before using this option.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can Spaceport reset my virtual desktop password?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Open a support ticket from the <strong>Support Tickets<\/strong> page and request a password reset.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For newly deployed systems, credentials are generated during provisioning and displayed when the system is ready. For migrated systems, the original password may not be available in the console.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I connect to my virtual desktop?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Go to <strong>Virtual Desktops<\/strong> and select the connection option for your system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Windows systems use RDP. Linux systems use SSH.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Download the connection file or copy the connection details from the system card.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Does Spaceport provide Windows licensing?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Windows licensing is governed by Microsoft licensing terms and Spaceport Consulting\u2019s Terms of Service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By using the service, you confirm that your use of Windows software is appropriate for the licensed environment and service terms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Terms of Service:<br>https:\/\/www.spaceportconsulting.com\/index.php\/virtual-desktop-console-terms-of-service\/<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What happens if I cancel service renewal?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Canceling service renewal stops future billing. Your virtual desktop remains available through the paid-through date unless you choose an immediate deletion option when available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After the paid-through date, access may be disabled and the system may be removed according to Spaceport\u2019s service policies.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I renew early?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For Stripe subscription services, renewal is handled automatically.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For migrated or manual services, update billing when prompted or contact support if you need help converting the service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What happens if payment fails?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a payment fails, the console may show a billing or payment status that requires action.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Update your billing method or open a support ticket if you need assistance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I get help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Open the Virtual Desktop Console and go to <strong>Support Tickets<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Choose the category that best matches the issue:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>System<\/li>\n\n\n\n<li>Deployment<\/li>\n\n\n\n<li>Billing<\/li>\n\n\n\n<li>General<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Include any relevant details, screenshots, or error messages in the ticket message.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is the Virtual Desktop Console? The Virtual Desktop Console is Spaceport Consulting\u2019s self-service portal for deploying, accessing, and managing hosted virtual desktops. From the console, you can deploy a new desktop, view service status, download connection details, open support tickets, review billing history, and manage renewal status. What kind of hardware do Spaceport virtual [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[101],"doc_tag":[131,158,121,159,122,136,113,160,111,97],"class_list":["post-676","docs","type-docs","status-publish","hentry","doc_category-virtual-desktop-console","doc_tag-billing","doc_tag-faq-2","doc_tag-rdp","doc_tag-remote-access","doc_tag-ssh","doc_tag-stripe","doc_tag-subscription","doc_tag-support","doc_tag-virtual-desktop","doc_tag-virtual-desktop-console"],"year_month":"2026-08","word_count":643,"total_views":"4","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"dbesade","author_nicename":"dbesade","author_url":"https:\/\/www.spaceportconsulting.com\/index.php\/author\/dbesade\/"},"doc_category_info":[{"term_name":"Virtual Desktop Console","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-category\/virtual-desktop-console\/"}],"doc_tag_info":[{"term_name":"billing","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/billing\/"},{"term_name":"faq","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/faq-2\/"},{"term_name":"rdp","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/rdp\/"},{"term_name":"remote access","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/remote-access\/"},{"term_name":"ssh","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/ssh\/"},{"term_name":"stripe","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/stripe\/"},{"term_name":"subscription","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/subscription\/"},{"term_name":"support","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/support\/"},{"term_name":"virtual desktop","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/virtual-desktop\/"},{"term_name":"Virtual Desktop Console","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/virtual-desktop-console\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - Spaceport Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.spaceportconsulting.com\/index.php\/docs\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Spaceport Consulting\" \/>\n<meta property=\"og:description\" content=\"What is the Virtual Desktop Console? 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