{"id":1734,"date":"2026-05-15T16:59:13","date_gmt":"2026-05-15T16:59:13","guid":{"rendered":"https:\/\/www.spaceportconsulting.com\/?post_type=docs&#038;p=1734"},"modified":"2026-05-15T16:59:14","modified_gmt":"2026-05-15T16:59:14","password":"","slug":"what-happens-when-a-service-is-cancelled","status":"publish","type":"docs","link":"https:\/\/www.spaceportconsulting.com\/index.php\/docs\/what-happens-when-a-service-is-cancelled\/","title":{"rendered":"What Happens When A Service Is Cancelled"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"272\" src=\"https:\/\/i0.wp.com\/www.spaceportconsulting.com\/wp-content\/uploads\/2026\/05\/image-16.png?resize=300%2C272&#038;ssl=1\" alt=\"\" class=\"wp-image-1735\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Canceling service stops future renewal for a virtual desktop.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cancellation does not always remove access immediately. In most cases, your virtual desktop remains available through the paid-through date.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cancel renewal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you cancel renewal:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Future billing is stopped.<\/li>\n\n\n\n<li>The service remains available until the paid-through date.<\/li>\n\n\n\n<li>The console may show a renewal-ending or cancelled status.<\/li>\n\n\n\n<li>Start, stop, reboot, and connection actions may remain available while service is still paid through.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Paid-through date<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The paid-through date is the date your current paid service period ends.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can continue using the virtual desktop until that date unless the service is deleted immediately or support has advised otherwise.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">After the paid-through date<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After the paid-through date:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access may be disabled.<\/li>\n\n\n\n<li>The system may be scheduled for removal.<\/li>\n\n\n\n<li>The virtual desktop may no longer be recoverable.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Back up anything important before the paid-through date.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds and credits<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds and credits are handled by Spaceport Consulting support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Canceling renewal does not automatically issue a refund or credit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Open a support ticket if you believe a billing correction is needed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Canceling service stops future renewal for a virtual desktop. Cancellation does not always remove access immediately. In most cases, your virtual desktop remains available through the paid-through date. Cancel renewal When you cancel renewal: Paid-through date The paid-through date is the date your current paid service period ends. You can continue using the virtual desktop [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[130,101],"doc_tag":[138,165,140,166,113],"class_list":["post-1734","docs","type-docs","status-publish","hentry","doc_category-billing","doc_category-virtual-desktop-console","doc_tag-cancel-service","doc_tag-cancelled-service","doc_tag-paid-through","doc_tag-renewal-ending","doc_tag-subscription"],"year_month":"2026-07","word_count":174,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"dbesade","author_nicename":"dbesade","author_url":"https:\/\/www.spaceportconsulting.com\/index.php\/author\/dbesade\/"},"doc_category_info":[{"term_name":"Billing","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-category\/billing\/"},{"term_name":"Virtual Desktop Console","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-category\/virtual-desktop-console\/"}],"doc_tag_info":[{"term_name":"cancel service","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/cancel-service\/"},{"term_name":"cancelled service","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/cancelled-service\/"},{"term_name":"paid through","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/paid-through\/"},{"term_name":"renewal ending","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/renewal-ending\/"},{"term_name":"subscription","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/subscription\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What Happens When A Service Is Cancelled - Spaceport Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.spaceportconsulting.com\/index.php\/docs\/what-happens-when-a-service-is-cancelled\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Happens When A Service Is Cancelled - Spaceport Consulting\" \/>\n<meta property=\"og:description\" content=\"Canceling service stops future renewal for a virtual desktop. 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