{"id":1708,"date":"2026-05-15T15:58:08","date_gmt":"2026-05-15T15:58:08","guid":{"rendered":"https:\/\/www.spaceportconsulting.com\/?post_type=docs&#038;p=1708"},"modified":"2026-05-15T15:58:09","modified_gmt":"2026-05-15T15:58:09","password":"","slug":"reply-close-or-reopen-a-support-ticket","status":"publish","type":"docs","link":"https:\/\/www.spaceportconsulting.com\/index.php\/docs\/reply-close-or-reopen-a-support-ticket\/","title":{"rendered":"Reply, Close, Or Reopen A Support Ticket"},"content":{"rendered":"\n<p>Open&nbsp;<strong>Support<\/strong>&nbsp;to view your existing tickets.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"977\" height=\"1024\" src=\"https:\/\/i0.wp.com\/www.spaceportconsulting.com\/wp-content\/uploads\/2026\/05\/image-13.png?resize=977%2C1024&#038;ssl=1\" alt=\"\" class=\"wp-image-1709\" srcset=\"https:\/\/i0.wp.com\/www.spaceportconsulting.com\/wp-content\/uploads\/2026\/05\/image-13.png?resize=977%2C1024&amp;ssl=1 977w, https:\/\/i0.wp.com\/www.spaceportconsulting.com\/wp-content\/uploads\/2026\/05\/image-13.png?resize=286%2C300&amp;ssl=1 286w, https:\/\/i0.wp.com\/www.spaceportconsulting.com\/wp-content\/uploads\/2026\/05\/image-13.png?resize=768%2C805&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.spaceportconsulting.com\/wp-content\/uploads\/2026\/05\/image-13.png?w=980&amp;ssl=1 980w\" sizes=\"auto, (max-width: 977px) 100vw, 977px\" \/><\/figure>\n\n\n\n<p>To reply:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Select\u00a0<strong>Open<\/strong>\u00a0next to the ticket.<\/li>\n\n\n\n<li>Enter your reply.<\/li>\n\n\n\n<li>Select\u00a0<strong>Save<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>Ticket statuses may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Waiting on Support:<\/strong>\u00a0Spaceport Consulting needs to respond.<\/li>\n\n\n\n<li><strong>Waiting Customer:<\/strong>\u00a0Support has replied and is waiting for you.<\/li>\n\n\n\n<li><strong>Resolved:<\/strong>\u00a0The issue has been handled.<\/li>\n\n\n\n<li><strong>Cancelled:<\/strong>\u00a0The ticket was cancelled and is read-only.<\/li>\n<\/ul>\n\n\n\n<p>Closed tickets can be reopened if the issue returns. You will be asked to enter a reason for reopening.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Open&nbsp;Support&nbsp;to view your existing tickets. To reply: Ticket statuses may include: Closed tickets can be reopened if the issue returns. You will be asked to enter a reason for reopening.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[146,101],"doc_tag":[150,148,149,147],"class_list":["post-1708","docs","type-docs","status-publish","hentry","doc_category-support","doc_category-virtual-desktop-console","doc_tag-cancelled-ticket","doc_tag-close-ticket","doc_tag-reopen-ticket","doc_tag-reply-ticket"],"year_month":"2026-05","word_count":77,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"dbesade","author_nicename":"dbesade","author_url":"https:\/\/www.spaceportconsulting.com\/index.php\/author\/dbesade\/"},"doc_category_info":[{"term_name":"Support","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-category\/support\/"},{"term_name":"Virtual Desktop Console","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-category\/virtual-desktop-console\/"}],"doc_tag_info":[{"term_name":"cancelled ticket","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/cancelled-ticket\/"},{"term_name":"close ticket","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/close-ticket\/"},{"term_name":"reopen ticket","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/reopen-ticket\/"},{"term_name":"reply ticket","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/reply-ticket\/"}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.spaceportconsulting.com\/index.php\/wp-json\/wp\/v2\/docs\/1708","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.spaceportconsulting.com\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.spaceportconsulting.com\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.spaceportconsulting.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.spaceportconsulting.com\/index.php\/wp-json\/wp\/v2\/comments?post=1708"}],"version-history":[{"count":1,"href":"https:\/\/www.spaceportconsulting.com\/index.php\/wp-json\/wp\/v2\/docs\/1708\/revisions"}],"predecessor-version":[{"id":1710,"href":"https:\/\/www.spaceportconsulting.com\/index.php\/wp-json\/wp\/v2\/docs\/1708\/revisions\/1710"}],"wp:attachment":[{"href":"https:\/\/www.spaceportconsulting.com\/index.php\/wp-json\/wp\/v2\/media?parent=1708"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.spaceportconsulting.com\/index.php\/wp-json\/wp\/v2\/doc_category?post=1708"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.spaceportconsulting.com\/index.php\/wp-json\/wp\/v2\/doc_tag?post=1708"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}