{"id":1708,"date":"2026-05-15T15:58:08","date_gmt":"2026-05-15T15:58:08","guid":{"rendered":"https:\/\/www.spaceportconsulting.com\/?post_type=docs&p=1708"},"modified":"2026-05-15T15:58:09","modified_gmt":"2026-05-15T15:58:09","password":"","slug":"reply-close-or-reopen-a-support-ticket","status":"publish","type":"docs","link":"https:\/\/www.spaceportconsulting.com\/index.php\/docs\/reply-close-or-reopen-a-support-ticket\/","title":{"rendered":"Reply, Close, Or Reopen A Support Ticket"},"content":{"rendered":"\n

Open Support<\/strong> to view your existing tickets.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

To reply:<\/p>\n\n\n\n

    \n
  1. Select\u00a0Open<\/strong>\u00a0next to the ticket.<\/li>\n\n\n\n
  2. Enter your reply.<\/li>\n\n\n\n
  3. Select\u00a0Save<\/strong>.<\/li>\n<\/ol>\n\n\n\n

    Ticket statuses may include:<\/p>\n\n\n\n

      \n
    • Waiting on Support:<\/strong>\u00a0Spaceport Consulting needs to respond.<\/li>\n\n\n\n
    • Waiting Customer:<\/strong>\u00a0Support has replied and is waiting for you.<\/li>\n\n\n\n
    • Resolved:<\/strong>\u00a0The issue has been handled.<\/li>\n\n\n\n
    • Cancelled:<\/strong>\u00a0The ticket was cancelled and is read-only.<\/li>\n<\/ul>\n\n\n\n

      Closed tickets can be reopened if the issue returns. You will be asked to enter a reason for reopening.<\/p>\n","protected":false},"excerpt":{"rendered":"

      Open Support to view your existing tickets. To reply: Ticket statuses may include: Closed tickets can be reopened if the issue returns. You will be asked to enter a reason for reopening.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[146,101],"doc_tag":[150,148,149,147],"class_list":["post-1708","docs","type-docs","status-publish","hentry","doc_category-support","doc_category-virtual-desktop-console","doc_tag-cancelled-ticket","doc_tag-close-ticket","doc_tag-reopen-ticket","doc_tag-reply-ticket"],"year_month":"2026-07","word_count":77,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"dbesade","author_nicename":"dbesade","author_url":"https:\/\/www.spaceportconsulting.com\/index.php\/author\/dbesade\/"},"doc_category_info":[{"term_name":"Support","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-category\/support\/"},{"term_name":"Virtual Desktop Console","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-category\/virtual-desktop-console\/"}],"doc_tag_info":[{"term_name":"cancelled ticket","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/cancelled-ticket\/"},{"term_name":"close ticket","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/close-ticket\/"},{"term_name":"reopen ticket","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/reopen-ticket\/"},{"term_name":"reply ticket","term_url":"https:\/\/www.spaceportconsulting.com\/index.php\/docs-tag\/reply-ticket\/"}],"yoast_head":"\nReply, Close, Or Reopen A Support Ticket - Spaceport Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.spaceportconsulting.com\/index.php\/docs\/reply-close-or-reopen-a-support-ticket\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reply, Close, Or Reopen A Support Ticket - Spaceport Consulting\" \/>\n<meta property=\"og:description\" content=\"Open Support to view your existing tickets. 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