Privacy Policy

Effective Date: May 15, 2026
Last Updated: May 15, 2026

Spaceport Consulting, LLC (“Spaceport Consulting,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use our website, knowledge base, support resources, billing workflows, and Virtual Desktop Console.

By using our website or services, you agree to this Privacy Policy.

1. Who We Are

Spaceport Consulting, LLC
4736 Royal Ave
Unit #17113
Eugene, OR 97402

Email: support@spaceportconsulting.com
Website: https://www.spaceportconsulting.com

2. Information We Collect

We collect information you provide directly, information generated by your use of our services, and information received from service providers that help us operate the business.

Account Information

When you create or use a Virtual Desktop Console account, we may collect:

• Name or display name.
• Email address.
• Login and authentication records.
• Account status.
• Role or access level.
• Password reset or magic-link activity.
• Support and administrative notes related to your account.

Billing Information

We use Stripe and related payment services to process payments and subscriptions.

We may collect or receive:

• Billing email address.
• Payment status.
• Subscription status.
• Invoice and payment references.
• Plan, amount, renewal, cancellation, and paid-through dates.
• Limited payment metadata needed to reconcile billing.

We do not store full credit card numbers in the Virtual Desktop Console. Payment card details are handled by Stripe according to Stripe’s privacy and security practices.

Virtual Desktop Service Information

To provide and manage virtual desktop services, we may collect and process:

• Virtual desktop display name.
• Service status.
• Deployment, provisioning, and job history.
• CPU, memory, operating system, template, and catalog details.
• Connection endpoint information.
• Expiration, renewal, paid-through, and cancellation status.
• Internal infrastructure identifiers needed to operate the service.
• Console screenshots, logs, or diagnostic information when requested or needed for support, security, or operations.

Support Information

When you open or reply to a support ticket, we may collect:

• Ticket subject and message.
• Category and related service.
• Screenshots, logs, snippets, or attachments you provide.
• Support replies.
• Internal admin-only notes.
• Status and resolution history.

Website And Knowledge Base Information

When you visit our website or knowledge base, we may collect:

• IP address.
• Browser type.
• Device and operating system information.
• Pages visited.
• Referring page.
• Date and time of access.
• Security and anti-spam signals.

If comments, forms, or similar WordPress features are enabled, we may collect the information submitted through those features.

Cookies And Similar Technologies

We use cookies and similar technologies to:

• Keep you signed in.
• Maintain secure sessions.
• Support authentication.
• Remember service state.
• Protect against abuse.
• Operate the website and Virtual Desktop Console.

You may be able to restrict cookies in your browser, but some features may not work properly without them.

3. How We Use Information

We use information to:

• Create and manage accounts.
• Authenticate users.
• Provide access to the Virtual Desktop Console.
• Deploy, manage, monitor, and support virtual desktops.
• Process billing, subscriptions, renewals, cancellations, and refunds or credits where applicable.
• Provide customer support.
• Send service, security, billing, and account-related communications.
• Maintain service reliability and security.
• Detect, prevent, and investigate fraud, abuse, policy violations, malware, unauthorized access, and service misuse.
• Debug, improve, and operate our systems.
• Comply with legal, tax, accounting, security, and regulatory obligations.
• Enforce our Terms of Service and Acceptable Use requirements.

4. How We Share Information

We do not sell your personal information.

We may share information with:

• Payment processors, including Stripe, for billing and subscription processing.
• Hosting, infrastructure, and network providers used to operate our services.
• Email and communication providers used to send account, support, billing, and security messages.
• Support, security, and operations personnel who need access to provide the service.
• Professional advisors, such as attorneys, accountants, or auditors.
• Law enforcement, regulators, or other parties when required by law or when necessary to protect rights, safety, security, or service integrity.
• Successors or assigns in connection with a merger, acquisition, reorganization, financing, or sale of business assets.

We require service providers to use information only as needed to provide services to us or as legally permitted.

5. Customer Content And Virtual Desktop Access

You are responsible for the data, files, software, and activity inside your virtual desktop.

Spaceport Consulting does not routinely inspect customer files or activity inside a virtual desktop. However, we may access, review, preserve, or disclose information when reasonably necessary to:

• Provide support you request.
• Perform maintenance or security work.
• Investigate abuse, malware, compromise, or policy violations.
• Protect our network, customers, systems, or legal rights.
• Comply with legal obligations.

You should not use the services for regulated workloads requiring PCI, HIPAA, or similar compliance unless Spaceport Consulting has expressly agreed in writing.

6. Data Retention

We retain information for as long as reasonably necessary to provide services, operate the business, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

Typical retention depends on the type of information:

• Account records: retained while the account is active and for a reasonable period afterward.
• Billing and invoice records: retained as required for tax, accounting, audit, and legal purposes.
• Support tickets: retained to provide service history and improve support.
• Operational logs: retained for security, troubleshooting, and reliability.
• Virtual desktop service records: retained while the service is active and for a reasonable period afterward.
• Deleted or expired virtual desktop data: may be permanently deleted and may not be recoverable.

We may retain anonymized or aggregated information that no longer identifies a specific person.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include:

• Encrypted sessions.
• Secure authentication cookies.
• Restricted administrative access.
• Logging and monitoring.
• Role-based administrative controls.
• Infrastructure firewalling and network controls.
• Use of reputable payment processors instead of storing full card data.

No system is perfectly secure. You are responsible for keeping your login credentials secure and promptly notifying us of suspected unauthorized access.

8. Your Choices And Rights

Depending on where you live, you may have rights to request:

• Access to personal information we maintain about you.
• Correction of inaccurate information.
• Deletion of certain information.
• A copy of certain information.
• Restriction or objection to certain processing.
• Information about how we share information.

To make a request, contact us at:

support@spaceportconsulting.com

We may need to verify your identity before completing a request. Some information may be retained where required for legal, security, billing, tax, accounting, dispute, or operational reasons.

9. California Privacy Notice

If California privacy law applies to your information, this section provides additional notice.

We may collect the categories of personal information described above, including identifiers, account information, commercial information, internet or network activity, billing records, and service-related operational information.

We use this information for the business and commercial purposes described in this Privacy Policy.

We do not sell personal information. We do not knowingly share personal information for cross-context behavioral advertising.

California residents may request access, deletion, correction, and information about certain disclosures by contacting us at support@spaceportconsulting.com.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

11. Third-Party Websites And Services

Our website and services may link to third-party websites or services, including Stripe, WordPress plugins, embedded content, documentation tools, and other service providers.

We are not responsible for the privacy practices of third-party websites or services. Review their privacy policies before providing information to them.

12. International Users

Spaceport Consulting operates from the United States. If you access our services from outside the United States, your information may be processed in the United States or other locations where our service providers operate.

13. Changes To This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will update the “Last Updated” date and may provide additional notice where appropriate.

Your continued use of the website or services after an updated Privacy Policy is posted means you accept the updated policy.

14. Contact Us

Questions about this Privacy Policy or our privacy practices may be sent to:

Spaceport Consulting, LLC
4736 Royal Ave
Unit #17113
Eugene, OR 97402

Email: support@spaceportconsulting.com